Your NDIS plan outlines the types of supports you’re funded for under different categories (such as Core Supports or Capacity Building). We can help you understand how your funding applies to our services and ensure everything is used correctly and within your plan.
Yes, we support participants under all funding types. Whether your plan is self-managed, plan-managed, or NDIA-managed, we can guide you through how services are booked and paid for.
Timeframes can vary depending on your needs and availability, but we aim to begin support as soon as possible. After an initial discussion and assessment, we work to organise services without unnecessary delays.
We take the time to understand your needs, daily routine, and goals. This includes reviewing your NDIS plan, identifying the support required, and discussing how services can be delivered in a way that suits you.
Yes, we can provide and organise different types of support under one service provider. This helps ensure consistency and reduces the need to manage multiple providers for different services.
We consider factors such as your needs, preferences, personality, and routine when assigning support workers. Our aim is to create a comfortable and consistent working relationship.
Our team follows proper procedures and training to ensure safe delivery of services. This includes safe handling practices, risk awareness, and maintaining a secure and respectful environment at all times.
Yes, with your consent, family members or carers can be involved. We work collaboratively to ensure everyone understands the support being provided and feels confident in the care process.
We encourage open communication. If something isn’t working, we address concerns promptly and make necessary adjustments to improve the service and ensure it meets your expectations.
Yes, we offer flexible services that can be arranged for short-term situations or ongoing support, depending on your circumstances and requirements.
